Privacy policy

Last updated: September 6, 2026

Iced DXB operates this store and website — including all related information, content, features, tools, products, and services — to provide you with a curated shopping experience (the "Services"). Iced DXB is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

Contact details — name, address, phone number, and email address
Financial information — payment card details and transaction information (processed securely through Shopify; we don't store full card numbers)
Account information — username, preferences, and settings
Order information — items viewed, purchased, returned, or exchanged
Communications — anything you tell us directly, such as a support enquiry
Device and usage information — browser, IP address, and how you interact with the site

How We Collect It

Directly from you — when you browse, buy, or contact us
Automatically — through cookies and similar technology while you use the Services
From our service providers — including Shopify, which hosts and powers the store

How We Use Your Information

To provide the Services — process orders, arrange delivery, handle returns, and manage your account
To communicate with you — order updates, customer support, and (if you opt in) marketing emails
For security — to detect and prevent fraud and keep transactions safe
For legal reasons — to comply with applicable law or respond to valid legal requests

How We Disclose Information

We share information only where necessary:

With Shopify and the service providers who help us run the store (payments, hosting, fulfilment)
When you ask us to — for example, to ship an order to a specific address
Where required by law, or to protect our legal rights

We do not sell your personal information.

Our Relationship with Shopify

The Services are hosted by Shopify, which also processes personal information to help operate and improve the platform. To learn more about how Shopify handles your data, see the Shopify Consumer Privacy Policy.

Third-Party Links

Our site may link to third-party websites. We aren't responsible for their content or privacy practices — please review their own policies before sharing information with them.

Children's Privacy

Our Services aren't intended for children, and we don't knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we'll remove it.

Security and Retention

We take reasonable steps to protect your information, though no method of transmission or storage is completely secure. We retain personal information only as long as needed to provide the Services, meet legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time, using the unsubscribe link in our emails

To exercise any of these rights, contact us using the details below.

International Transfers

Your information may be processed or stored outside the country you live in, including by Shopify's infrastructure providers, in line with applicable data protection safeguards.